Dear Sea to Sky Community,
We heard you! We’re happy to report on the results from our 2024 Sea to Sky CHBA Industry Survey. The survey was open to all professionals living and/or working in the Sea to Sky Corridor, and was launched in August 2024.
The aim of the survey was to collect feedback on the pain points and issues of the local home building industry. We would like to thank everyone who contributed to the survey, members and non-members alike. The findings from the survey will help us represent our industry in deeper scope and focus on the issues that matter the most to you!
Based on the feedback from respondents, here's a summary of the main insights across each section:
1. Overall Experience with Municipalities
Feedback on RMOW: A recurring theme across responses is frustration with the RMOW’s (Resort Municipality of Whistler) bureaucratic processes, particularly regarding inconsistent communication, lengthy processing times and inconsistency. Many respondents compare their experience with the RMOW Building Department unfavorably with other municipalities, highlighting Whistler's unique challenges.
Customer Service & Communication: The lack of direct, clear, and consistent communication was flagged as a significant barrier, with some noting it has worsened in recent years, particularly post-COVID. Respondents value the helpfulness of front desk staff and inspectors but criticize higher-level processes and the need for clearer procedures.
Permit Application Process: Long permit issue wait times for commercial and residential projects are a major concern. Respondents suggest that the RMOW's planning and building departments are increasingly slow, noting extreme delays (6–8 months) that impact business operations and increase client costs.
2. Building Inspections
Inspection Challenges: Field inspectors are viewed positively, described as generally helpful and professional. However, issues arise with what is seen as redundant inspections, especially when registered professionals are involved. Respondents also mention inconsistent inspection criteria and varying standards across plan checkers and inspectors, making compliance challenging.
3. Climate Change and Step Code
Step Code Impact: There is some dissatisfaction with how local climate regulations, especially the Step Code, affect affordability and project timelines. Some respondents feel these regulations create unnecessary costs and complexities without significantly contributing to sustainability goals.
Permits for Sustainability Features: Concerns were raised about delays in processing permits for eco-friendly installations, such as heat pumps. Respondents would like to see faster turnaround times for these applications to encourage environmentally friendly practices.
4. BC Hydro
Positive Experience: Most respondents report a generally positive experience with BC Hydro, commending field workers for their responsiveness and ease of communication.
Challenges in Upgrades: For some, securing higher service capacities (over 400 amps) has been an issue, adding complexity to project planning and timelines.
5. Real Estate Industry Challenges
Rising Costs and Delays: High costs for building and renovation permits, lengthy processing times, and increased regulations were noted as significant barriers. Many respondents feel these factors contribute to the area's unaffordability and make Whistler less attractive for investment.
Local Knowledge and Advocacy: Realtors need more training on the Step Code's implications, as they affect property costs. Respondents suggest promoting the use of local contractors to support the community and improve awareness of local challenges.
6. Trade Contracting Concerns
Workforce Shortages and Costs: A shortage of skilled labor and affordable housing for tradespeople is impacting project costs and timelines. Respondents highlight that the affordability crisis—spanning housing, food, and fuel—directly influences wage inflation, making it harder to retain skilled trades.
Material Standards: Unique building standards in the Sea to Sky corridor create competitive disadvantages for local trades who must meet higher material standards for snow loads and wind. Some respondents recommend a standardized “Sea to Sky Building Standards” to ensure safety while streamlining requirements.
Key Takeaways:
Respondents across different sectors are looking for reduced bureaucratic delays, better communication from municipal bodies, and clearer, consistent enforcement of regulations. There’s a strong desire for streamlined processes to support community growth, affordability, and sustainability initiatives, while also promoting local contractors and talent development in the region.
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